Quality Diagnosis

• Identification of strong points and areas for improvement.
• Identification of standards (ISO 9000, etc.).
• Marketing position and benchmarking.
• Current situation of the Quality Management System.
• Quality Audits.
• Different methodology determined by the type of audit.

 

Quality Assurance (ISO 9001, 9002, 9003)

• Definition of goals for improvement and establishment of priorities. Training of personnel regarding ISO 9000 norms.
• Definition of the system and organization for improvement.
• Development of a Quality Manual, General and Specific Proceedures and Registration Formats.
• Establishment of Quality Indicators.
• Supervising committee.
• Implementation of Quality Systems.
• Initial plan for implementation.
• Key processes and provision of resources.
• Application of PCI trilogy.

Quality Awareness

Programs of Quality awareness training for personnel.

Training programs adapted to each company's needs.

Training

Programs of Quality awareness training for personnel. 

Training programs adapted to each company's needs.

Total Quality Management

The Quality Assurance System according to the ISO 9000 standards, form a solid base for the development of a Total Quality Management System.

Selection of the TQM model which best fits the needs of the company (EFQM, Deming, Malcolm Baldrige, etc.)

Training of management and heads of development of the self-evaluation process.

Evaluation of the company, division or specific department according to the EFQM model.

Identification of strong points and areas of improvement.

Plans for action in areas of improvement. Application for the award.

Evaluation, models and tools for Quality.

Advanced Programs and Quality Improvement Tools

Diagnosis and identification of opportunities for improvement. Cause-effect relations (Ishikawa diagram).

Application of "KAIZEN" systems and value assessment.

• Introduction of the Deming cycle (PDCA).
• Ishikawa Quality Circles (QCC).
  • Process reengineering.
  • CEDAC system.
  • POKA-YOKE systems.
  • Quality tools (Shewhart techniques).
• Qualitative tools (non-numerical tools).
• Quantitative tools (numerical data).
• Statistical Process Control (SPC).
• Analysis of variance (ANOVA).
• Design of experiments (DDE).

Strategic Planning for Quality

Prioritization of processes according to critical factors.

• Quality Function Deployment (QFD).
• Client's expectations.
• Product definition. Functional specifications.
• Definition of components. Technical specifications.
• Definition of production process.
• Introduction of JUST-IN-TIME system and its tools:
• Labeling (KANBAN).
• Adaptation to demand (SHOJINKA).
• Fostering of innovative ideas (SOIFUKU).
• Automation (JIDOKA).

Management and Evaluation of Suppliers

Any Quality System requires selection and evaluation of suppliers; this is the reason for establishing evaluation programs which meet quality requirements in every case. Establishment of the philosophy "Client-Supplier Chain". Creation of the technical committee for process management.

Evaluation of suppliers in reference to the Total Quality model EFQM.

• Establish strong points and areas of improvement.
• Establish charts of the current situation.
• Incentive programs for Supplier Quality. Relationship with the JUST-IN-TIME system.Evaluation of suppliers by Quality Costs (PQCR).

Quality Costs

Establishment of a program to measure Quality Costs

• Measurement of Prevention Costs.
• Measurement of Assessment Costs.
• Measurement of Internal Error Costs.
• Measurement of External Error Costs. Rating of suppliers by Quality Costs.
• Establishment of the Purchase Quality Cost Rate (PQCR)

Measurement of External Quality

• Survey of client satisfaction according to TQM models.
• Detection of needs and expectations.
• Studies of the competition and Benchmarking.
  
  

Environmental Management

• Environmental Management Systems (EMS).
• Environmental Management Systems ISO 14001.
• Integration of the SGMA ISO 14001 in the system of Quality Assurance ISO 9001.
• Eco-Mangement and Eco-Audit Scheme (EMAS).
• Launching. Environmental audit.
• Environmental Statement.
• Validation of system.
• Registration to EMAS system.

Quality, Environment and Communication

Internal Communication of Quality

Internal Communication of Quality

A communication plan focused on educating employees about the advantages of the ISO 9000 quality systems and TQM systems, for daily tasks and for reaching goals. Project for spreading the importance of client satisfaction:

• Listen and learn from the client.

-Surveys.

• Attitude towards the competition.

- Benchmarking

• Correlation of criteria between the company and its clients

- Opinion polls

• Clients' complaints

- Immediate response

- Compensations

- Guarantees

• Analysis of client insatisfaction

- Corrective actions

• Differentiating yourself from the competition insures client loyalty

- Search for new factors to improve positioning

• Rising tendencies and behavior

- Plan ahead  Means of dissemination

• Seminars

- Quality as a daily work culture

• Improvement teams

- Process review

• In-house newsletter

- A regular way to shape opinion on quality

• Posters in the work place

- Brief messages which inspire action

• Contests and activities

- Share a common goal

• Incentives

- Opportunity for returns on efforts made

• Awards and recognitions

- Cultivate fostering individual identity and respect for others

External Communication of Quality

Advertising campaigns focused on explaining the aim of an ISO 9000 Quality System as a means of improvement and guarantee of the Certified company. Matching this campaign to symbols and messages of Quality Assurance.

The symbol of the ISO 9000 certification and the TQM system as endorsed image.

• Applications manual.
• Social activities.

Product image and the symbol of certification for brand value.

• Certification as endorsement within a legal framework.
• Graphic applications for all media.

Corporate identity and certification: the company's main asset.

• Incorporation of certification symbols and logos into corporate identity.

Quality as a differentiating advantage, tied to marketing.

• Presentation of the advantage over competitors.
• Spreading continuous improvement.

Strategic Plan of Values Transmission and Goals directed towards:

• Employees.
• Clients.
• Consumers.
• Society as a whole.